Integrity Support Solution Terms and Conditions
Effective Date: June 24, 2026
1. Introduction
Welcome to Integrity Support Solution. By accessing our website or using our consulting, guidance, and communication services, you agree to comply with and be bound by these Terms and Conditions. Please review them carefully. If you do not agree to these terms, you should not use our services.
2. Services Provided
Integrity Support Solution provides specialized consulting, guidance, and navigational support for individuals and families utilizing Self-Direction services for individuals with special needs. We assist clients in understanding, organizing, and navigating the Self-Direction process. We utilize voice calls and SMS communication to interact with clients for scheduling, consultations, updates, and information based on user requests.
3. Professional Disclaimer (Scope of Services)
Our services are strictly advisory and consultative in nature. Integrity Support Solution provides guidance to help you navigate Self-Direction frameworks. We do not provide legal, medical, or formal psychological advice, nor do we act as a Fiscal Intermediary (FI), state agency, or Medicaid administrator. Final decisions regarding budget allocations, staffing, and plan implementation remain the sole responsibility of the individual, their legal guardian, and their designated circle of support.
4. User Responsibilities
You agree to provide accurate, current, and complete information regarding your Self-Direction goals to help us provide proper guidance.
You are responsible for maintaining the confidentiality of any information or documentation shared during our consulting sessions.
You are responsible for all activities that occur under your communication channels when interacting with our business.
5. SMS Communication (10DLC Compliance)
Consent: By providing your phone number and initiating contact with Integrity Support Solution, you consent to receive SMS text messages from us.
Frequency: Message frequency varies based on your ongoing consulting needs and interactions with our team.
Opt-Out: You may opt out of receiving SMS messages at any time by texting "STOP" to the number you received messages from. After opting out, you will receive one final confirmation message, and we will cease sending SMS messages to you.
Help: For assistance or questions regarding our text messaging services, text "HELP" to the same number.
Rates: Message and data rates may apply for any messages sent to you from us or from you to us. Please contact your wireless provider for questions about your text or data plan.
6. Privacy and Confidentiality
We value the highly sensitive nature of Self-Direction planning. Your personal information, case details, SMS consent, mobile information, and contact details will never be shared with third parties or affiliates for marketing or promotional purposes. For more details, please refer to our Privacy Policy.
7. Prohibited Uses
You may not use our communication channels or services for any illegal, unauthorized, fraudulent, or abusive purposes. You agree not to interfere with or disrupt our operational services.
8. Limitation of Liability
Integrity Support Solution will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our services or text messaging communications, including but not limited to delayed or undelivered messages, budget disputes with state agencies, or staffing conflicts within your Self-Direction plan.
9. Changes to Terms
We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the revised Terms and Conditions on this page and updating the effective date at the top.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Integrity Support Solution
Email: hendy@integrityssny.com